Tag Archives: 56th & 6 1/2

NYC Starbucks: 56th & 6 1/2

9 Oct

56th and 6 1:2 Starbucks

Today I had a Starbucks first in the location on 56th street between 6th and 7th avenue: a barista and customer got in a screaming match that almost escalated into a confrontation.

I don’t want to pick a side here, but honestly, I could tell this particular set of baristas were off from the get-go. They hardly talked to me as I ordered my drink and passed it on to me without saying “Here ya go” or “Have a good day.” 

Then when a woman claimed to have handed them a 20 and received change for a 10 (figures it’d be over money), the entire store had to witness the altercation. The line was backed up. The other baristas were clearly distracted. And it was a mess all around. In the end the woman received her appropriate change, but her husband insisted on an apology, which caused the scene to escalator even further. The couple left shouting and angry. The barista was left wanting to go home…

All in all, I think it comes down to people being employed at a job they don’t like. I saw it dozens of times in the eyes of the cashiers I supervised when I worked at the Target in Brooklyn. I even had one girl walk around her cash register and put her face up to a guest in an attempt to fight her. What I saw in these baristas was the same thing: disinterest and disregard.

I can still hear them arguing in the back of the store right now…

So much for the #payitforward program Starbucks tried to initiate today. Which — btw — I tried to do but of course no body was in line with my when I walked in. Better luck tomorrow!

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